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Occupational Profile

Call Centre Agent

Call centre agents respond to questions and inquiries, build customer relationships, resolve customer problems and provide information about company policies, products and services over the phone and via electronic communication.

Also Known As

1-800 Line Operator, Contact Centre Agent, Customer Service Representative, Information Clerk


Educational Requirements

Education-training requirements vary

Wage & Salary

Average Salary: $40,951.00
Average Wage: $21.89

Employment & Advancement

Average occupational growth is expected in Alberta for 2016 to 2020. Job openings are ...

Certification Requirements

Not regulated

The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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